Privacy policy

1. Who is responsible

Kuşadası Dental Holiday is operated by Emre Gürhan (sole proprietorship), Değirmendere Mah. 834 Sk. Park Oliva 2 Blok No: 5G İç Kapı No: 4, 09400 Kuşadası / Aydın, Türkiye. For any privacy question or request, write to [email protected].

2. What we collect

• When you use the form: your name, phone number and/or e-mail address and your message.
• When you chat with our assistant: the messages you write and any details you share, such as the treatment you are interested in, your country and preferred travel dates.
• When you contact us on WhatsApp: your number, name and messages.
• Measurement cookies (Google Ads, Google Analytics, Meta Pixel) — only if you accept them in the cookie banner.

3. Health information

Your messages may include information about your teeth or health. We use it only to prepare your treatment plan and quote, and only because you chose to send it to us (your explicit consent). You can ask us to delete it at any time.

4. Why we use your data

• To answer your request and prepare a treatment plan and quote — steps taken at your request before a possible agreement (GDPR Art. 6(1)(b)); health information on the basis of your explicit consent (Art. 9(2)(a)).
• To measure visits and the performance of our ads — only with your consent (Art. 6(1)(a)). We do not use your data for personalised advertising.
• To keep the website secure and working — our legitimate interest (Art. 6(1)(f)).

5. Who receives your data

• The licensed partner dental clinic in Kuşadası that prepares your treatment plan and, if you decide to travel, treats you.
• Service providers acting on our behalf: Vercel (website hosting), Google (Ads and Analytics, only with your consent), Meta (Pixel only with your consent; WhatsApp if you message us) and Telegram, through which chat conversations are forwarded to our team.
• Our chat assistant is powered by Claude from Anthropic (USA), which processes your chat messages only to generate the answers.

We never sell your data.

6. Transfers outside your country

We are based in Turkey and some of our providers are in the United States, so your data is processed outside the EU/EEA. We transfer it because this is necessary to handle the request you send us (GDPR Art. 49(1)(b)) and, where the provider offers them, under the European Commission’s standard contractual clauses.

7. How long we keep it

If you do not come for treatment, we delete your enquiry 24 months after our last contact. If you are treated, the clinic keeps your medical records for as long as Turkish law requires. Your cookie choice is stored in your browser until you change it.

8. Your rights

You can ask us for a copy of your data, to correct or delete it, to restrict or object to its use, or to receive it in a portable format. You can withdraw your consent at any time — for cookies, through the “Cookie settings” link at the bottom of every page. You also have the right to complain to the data protection authority in your country.

9. Children

This website is not intended for people under 18.